We appreciate your time shopping at Somni. This Shipping Policy applies to all products purchased through:
https://somni.org
Somni is committed to delivering the product(s) in perfect condition to the address indicated by the customer on the checkout page. We thank the customer for indicating an address to which the order can be delivered within regular business hours to optimize delivery.
Somni shipping only to USA
Somni orders are shipped and delivered on business days (Monday - Friday - 8 AM - 5 PM CT). Somni will deliver your order within 5-7 working days, and a tracking number will be sent to you when we send it out.
Somni offers free shipping on all orders.
3-5 business days.
Order processing will occur Monday to Friday from 8:00 AM to 5.00 PM CT (orders are not processed on weekends or major holidays). Please keep in mind that this may be extended during holidays, launches, restocks, limited-edition releases, and promotions.
3-5 Days.
Important: Due to the current health emergency caused by COVID-19, delivery times may be extended.
You will receive an email when your order has been processed, and this will include the tracking details of your order. Please make sure to track your item using the tracking number we provide to you. We are not responsible for any lost or stolen packages. If your package has been lost or stolen, please contact the appropriate shipping company according to the tracking number for further assistance and information.
Somni is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, Somni is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.
If at the time of delivery, if the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.
Somni will not take charge or make returns for lost or undelivered packages due to wrong shipping addresses. Please be sure to provide the correct and accurate shipping address at the time of purchase.
Somni recommends that customers provide a secure delivery address, for example, your home or place of employment. Somni is not responsible for packages lost or stolen due to unsafe delivery addresses.
If products are shipped to other countries, customs in certain countries may charge additional taxes or fees. Please note that any additional costs related to import/customs duty are the responsibility of the buyer. Please check your own country’s policy on importing goods, as we cannot provide this for you.
Each delivery is considered to have been made from the moment Somni makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered”.
If you have questions or concerns about this Shipping Policy or the handling and security of your data, please get in touch with us through our contact page or via the contact information below: