Frequently Asked Questions

How to turn on the device?

To turn on the device you need to hold down the button for 2 seconds and release it.

How to turn off the device?

To turn off the device you need to hold down the button for 2 seconds.

How do I know that the device is turned on?

The device plays a melody when it turns on.

Can I skip the music when the device is turned on?

Yes, to skip the calm music you need to press the button shortly. The device will begin the Calm pause function after pressing the button.

The device is not working, what I need to do?

Try to charge it for 6-8 hours and then turn it on.

I hear the crackling sound from the device, what is that?

The device is probably not charged. Try to charge it for 30 minutes.

The device is not working correctly, what I need to do?

Reset the device settings by clicking on the Default Settings button from the program

How do I know that the device is out of charge?

You will see the red LED when you try to turn on the device.

How do I connect the device to the computer?

Connect your device with its USB cable to your computer and hold the button down for 2 seconds and then release the button.

How to remove the device from the mask?

With one hand, hold the area near the device window, then with the other hand pull the device mounting window out of the eye socket of the mask.